Can I ask for a sample before place an order?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable. Yet for consideration of saving postage, we also provide detailed pictures and other documents you require to smooth your concern as an alternative solution.
Can I have a visit to your factory?
Sure, we have our factory in Dongguan, China. Just an hour's drive from Guangzhou. If you want to have a visit to our factory, please contact us to make an appointment. Besides showing you around our factory, we can also help you with booking a hotel, picking you up at the airport, etc.
What is the payment term of your factory?
Normally in TT 30% deposit, 70% balance before loading;
What about the lead time?
The standard product needs 5-7 work days, customized product time needs 20 days; mass production needs around 45-50 days.
I am a small wholesaler, do you accept small order?
Yes, of course. The minute you contact us, you become our precious potential customer. It doesn't matter how small or how large your quantity is, we are looking forward to cooperating with you and hopefully we would grow together in the future.
Is it possible to put my logo on products?
Yes. You could send your fabric logo to us, and then we can put your logo on chairs. Additionally, we can print your logo on boxes.
How is your quality control?
Quality is our culture. We have a professional quality testing center that conducts chemical and physical tests on raw materials,and only qualified to produce. Professional QC team with 50 members to test the products and packages before delivery. We will control the quality of the goods during all the mass production. we guarantee our customers 100% satisfaction with all our products. Please feel free to feedback immediately if you are not satisfied with Johor's quality or service, if the product does not meet the contract requirements, we will send you a free replacement or give you compensation in the next order. For foreign orders, we ensure most accessories. In some special cases, we will give a discount as a solution.
Can you give warranty of your products?
Yes, we extend a 100% satisfaction guarantee on all items. we may give the guarantee of 1 years.
Can you do customization?
We have a strong development tool to map custom capabilities.
Customer service